Why work for the Kuni Group?

Our company was founded on the belief that if you take care of the employees, the employees take care of the customers, and that takes care of the bottom line.  We strive to create a positive work environment where employees are excited to come to work every day.  Our goal is to turn a job into a career with Kuni which is why we promote from within whenever possible and offer a tuition reimbursement program.  In addition, Kuni offers competitive wages, benefits, and employee programs such as:

  • Living wage program for entry level positions
  • Paid Time Off available as of your 90th day
  • 401K with company match
  • Company paid short term disability
  • Company paid life insurance
  • Competitive medical, dental, and vision insurance rates
  • Discounts on naturopathic care such as chiropractic and massage therapy
  • 24 Hour Fitness discount and gym membership subsidy
  • Employee discounts on vehicles, parts, and service
  • Tuition reimbursement program
  • A variety of recognition programs
  • And much more…

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Requisition Number: 17-460
Dealership Location: Audi San Diego CA
Job Title: Sales Consultants - Audi San Diego
Area of Interest: Sales Department
City: San Diego
State: California
Job Description: Essential Job Functions:

To do the job satisfactorily, the employee must fulfill the functions below.

Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.

 

Acquire and maintain adequate product knowledge

Be able to verbalize all basic features and benefits of all models. Effectively sell all body styles and engines as required by sales management. Have basic knowledge of the features and benefits of the competition. Effectively use demonstration drives to reinforce product features. Know inventory completely, whether in-stock or in process. Participate in manufacturer's and dealership's training programs, product seminars, competitive comparison meetings and other training programs as assigned by managers. Keep up to date with required manufacturer training.

Obtain and maintain high customer satisfaction scores

Treat all customers in an enthusiastic, courteous and helpful manner and strive for complete customer satisfaction at all times. Review manufacturer's survey with customer during new car delivery, explain the questions and ask whether there is anything we need to do to receive the highest score on each question. Promptly follow-up with customers and fully answer their questions or address their concerns, seek assistance if necessary or appropriate. Obtain and maintain customer satisfaction scores at or above the area level.

Demonstrate professional personal behavior

Dress appropriately as defined by dealership policies and procedures and refrain from smoking on company property. Assist customer within one minute of entry to the dealership. Deal honestly and accurately with customers and management 100% of the time. Complete all required paperwork in a precise and timely manner, as defined by dealership procedure. Act in compliance with dealership policy regarding customer follow-up, customer turnover, prospecting, hours, etc. Assist prospects in securing all desired consumer protection guides.

Generate and maximize unit sales

Plan and establish goals with management and periodically compare results. Effectively cultivate market segments through continued awareness of self, dealership, and product. Achieve sales volume goals/objectives set between self and management and obtain satisfactory grosses as defined by dealership policy.

Maintain an effective owner follow-up and prospect system

Follow Dealership required system of owner follow-up that will encourage referral purchases. Contact potential customers as soon as possible within receiving referral. Use phone, mail, e-mail, internet, civic organizations, personal advertising, and other approved forms of communication to seek prospects. Participate and follow procedures of sales department. Maintain contact with your lease customers and contact them as the end of the lease approaches, as assigned by management.

Understand selling and utilize the selling process

Demonstrate ability to knowledgeably discuss company sales, credit, parts and service policies. Fill out traffic control sheets properly. Demonstrate profitable use of floor time so that at least 25% of floor contacts and 50% of prospects are effectively closed. Set up deliveries so they do not conflict with floor time schedule. Follow up on prospects within one day. Promote the sale of finance, insurance and service contracts. Present 100% of customers to the Financial Services Consultant for presentation of other services and products and final paperwork. Check condition of vehicle 100% of time prior to delivery, leaving time for corrective servicing if required. Ensure that environmental quality paperwork and stickers are in order. Deliver 100% of vehicles personally sold. Give each customer a proper delivery, including introducing them to our service and parts departments.

Perform other tasks as directed

1. This is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).


Minimum Qualifications: Summary: The Sales Consultant is responsible for car sales and gross and the initial impression new customers have of the dealership. By his/her actions, the Sales Consultant greatly affects the dealership's success rate in acquiring new customers and retaining owners.

Physical and Mental Requirements: The job requires the use of a computer and key board for long periods of time, computer software, the telephone and a ten-key. It requires working in varying temperature conditions, safely driving vehicles, walking throughout the dealership property, sitting and standing for long periods of time, frequently changing positions including getting in and out of cars, grasping, carrying/lifting, pushing/pulling, squatting/bending, reaching/handling, and twisting. The job requires adequate automotive knowledge, the ability to sell services and products, and prepare accurate and complete documents. Additionally, the job requires an individual with professional oral and written communication skills, as well as the ability to speak English fluently and clearly, the ability to read, write, and comprehend instructions and information in English.

(S)he should contribute to a positive work atmosphere by acting and communicating in a manner so (s)he works well with customers, clients, co-workers and management. S/he must be willing and able to professionally and positively assist both customers and company personnel. In addition, this position requires the ability to multi-task, follow direction, be open to change, to work under effectively pressure, and to positively diffuse customers and employees who may be angry, frustrated or otherwise difficult to communicate with. This is a key position in the company and as such regular consistent attendance is a necessity.


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