Our company was founded on the belief that if you take care of the
employees, the employees take care of the customers, and that takes care of the
bottom line. We strive to create a
positive work environment where employees are excited to come to work every day. Our goal is to turn a job into a career with
Kuni which is why we promote from within whenever possible and offer a tuition reimbursement
program. In addition, Kuni offers competitive
wages, benefits, and employee programs such as:
Living wage program for entry level positions
Paid Time Off available as of your 90th day
401K with company match
Company paid short term disability
Company paid life insurance
Competitive medical, dental, and vision insurance rates
Discounts on naturopathic care such as chiropractic and massage therapy
24 Hour Fitness discount and gym membership subsidy
Employee discounts on vehicles, parts, and service
To do the job satisfactorily, the employee must fulfill the functions below.
Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.
Maintain knowledge of vehicle repair and maintenance procedures. Acquire and maintain a thorough knowledge of the product, including how to repair and maintain the product. Acquire and maintain an in depth knowledge of specialized skills, as assigned. Continue to develop additional technical skills, as appropriate, to enable flexibility in work assignments. Be familiar with technical bulletins issued by the manufacturer and read 100% of those bulletins that apply to your own job assignments. Obtain manufacturer training and/or (ASE) certification as determined necessary by the Service Manager.
Perform assigned vehicle repairs and maintenance. Maintain a clean, safe and well organized work area. Properly maintain tools and equipment when performing service work and follow correct safety practices. Perform assigned repairs to factory standards and dealership specifications. Obtain clearance from the Service Manager whenever work cannot be done according to standards or specifications. Obtain help from the other technicians for technical problems. Follow manufacturer and dealership repair procedures when performing any repairs. Organize work and work efficiently, especially when moving cars or obtaining parts. Save and tag warranty parts for storage. Give special attention to repair orders marked "Customer Waiting" and expedite such repairs.
Complete paperwork accurately, completely, timely and legibly. Accurately identifies and list the conditions, cause and remedy ("CCR") on the repair orders, using correct grammar and professional language. Properly complete flag tickets and charge correct amount according to department guidelines. Obtain and maintain necessary computer skills for completion of paperwork. Follow dealership procedures when obtaining parts.
Follow warranty procedures on warranty and good will repairs, including all necessary information requested. Completely fill out necessary parts paperwork, including the dealer number, the repair order number, the failed parts number and the full VIN number along with a brief description of the condition and cause related to the original part. Obtain all necessary initials or signatures from parts personnel and management. Write the failed part number on the repair order as part of the CCR. For customer pay repairs follow department pricing guidelines. Ensure that all paperwork is complete, accurate, legible and finished in a timely fashion.
Help ensure customer satisfaction. Strive to complete all repairs correctly the first time, thereby avoiding comebacks. Repair work, done properly, helps ensure customer satisfaction and future business with the customer. Make every effort to repair the customers' car on time. Test and check 100% of your repairs and road test all of the vehicles you repair for drive-ability problems. Clean up any grease, grime, dirt, solvents and the like that spill on the customers' vehicles during the repair. Do not use the radio or touch any controls that are not part of repairs being performed. If you do, please reset them to their original positions. Never smoke, eat or drink in customers' or the company's vehicles.
For customer pay work, maintain the failed part until the Service Advisor has offered the part to the customer. Provide the part to the Service Advisor or dispose of as appropriate.
Communicate with department personnel. Communicate with the Service Advisor when a job is started, interrupted or finished. Recommend needed repairs or maintenance on customer or company cars to assist the Service Advisor, when appropriate. Keep the Service Advisor informed of difficulties or delays and get assistance if needed. Notify Service Manager if tools need to be replaced or new tools are required.
Perform other tasks as directed. This is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).
About Audi San Diego: Audi San Diego is part of the Kuni Automotive Group. We are a privately held progressive company with high expectations in ‘doing the right thing' and providing exceptional guest experiences. Our company has over 1,500 employees operating in 15 different locations in Washington, Oregon, Colorado and California.
This full-time position will work out of our brand new, state of the art facility in beautiful San Diego, CA. We offer competitive compensation and benefits packages including 401K match, vacation and holiday pay, medical, life and disability insurance, as well as, dental and vision plans at affordable group rates. Kuni also offers a wellness program that includes among other things, gym membership discounts and subsidies. In addition, we have a tuition reimbursement program for pre-approved education related to a career with our company.
Summary: The Service Technician is responsible for the repair and maintenance of customer vehicles and for doing work quickly, but correctly. The Service Technician's quality of work directly influences customer satisfaction, loyalty, and departmental profits.
Physical and Mental Requirements: The job requires an individual with strong technical skills, and the ability to use various hand and power tools and equipment, drive vehicles, and work with safely with hazardous materials. In addition, (s)he needs to stand for long periods of time, frequently change positions, carry and lift various auto body parts and other materials (0 - 50 lbs daily; 51-124 lbs less frequently; and on occasion 125+ lbs) and work at times in extreme weather and temperature conditions. The job requires bending, stooping, reaching, twisting, grasping, kneeling, climbing, walking, and occasionally working in tight places. The job also requires use of a telephone and computer. He/she must also be able to read and understand manuals/computerized data and procedures on the make and model of the vehicle under repair. Additionally, the individual needs to possess the ability to organize work, complete paperwork legibly, accurately, and efficiently and have the capacity for learning new skills and the inquisitiveness to ask when (s)he is not sure. The job also requires an individual who is honest, efficient, accurate and thorough. The Service Technician must be willing and able to assist both customers and dealership personnel, to multi-task, work under pressure effectively and positively, and be open to change. This is a key position in the dealership and as such excellent attendance is a necessity.