Our company was founded on the belief that if you take care of the
employees, the employees take care of the customers, and that takes care of the
bottom line. We strive to create a
positive work environment where employees are excited to come to work every day. Our goal is to turn a job into a career with
Kuni which is why we promote from within whenever possible and offer a tuition reimbursement
program. In addition, Kuni offers competitive
wages, benefits, and employee programs such as:
Living wage program for entry level positions
Paid Time Off available as of your 90th day
401K with company match
Company paid short term disability
Company paid life insurance
Competitive medical, dental, and vision insurance rates
Discounts on naturopathic care such as chiropractic and massage therapy
24 Hour Fitness discount and gym membership subsidy
Employee discounts on vehicles, parts, and service
To do the job satisfactorily, the employee must fulfill the functions below.Job Standards:The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.Greet customers promptly, courteously and professionallyAlways greet customers promptly, courteously and professionally. Smile and demonstrate pleasant behavior. Use the customer’s name whenever appropriate. Greet customers “at the window” immediately upon arrival. Explain policies, where relevant, in a polite and courteous manner. Provide customer direction and informationLocate and complete repair orders quickly and efficiently. Summon appropriate personnel to review the paperwork with the customer on all repair orders. Represent the dealership in a positive, professional manner in personal dress, behavior and comments. Avoid comments that reflect badly on the dealership or product Receive funds from customerAdvise customer of charges in courteous manner and advise of check or credit policy where appropriate. Operate within the confines of dealership policies and procedures. Complete paperwork promptly and accurately. Have Service Consultant review repair order with customer. Be 100% accountable for cash, checks and charge receipts taken in. Accept funds and provide receipts for sales transactions. Be aware of and follow security responsibilities regarding funds, car keys, vehicles, etc. Close out repair orders timely and correctly. Balance parts invoices with payments. Process daily credit card batch and reconcile with paperwork processed. Invoice complete and accurate repair ordersReview repair order for reasonableness. Review parts billed out by parts for reasonableness and price. Invoice repair orders to properly reflect flagged time as recorded by technician. Review repair order for completeness and accuracy of time, sublet, parts and tech notes. Ensure that warranty operational codes and combination codes are complete. Ensure that the appropriate inventory account is charged for internal repair orders and parts’ tickets. File all required paperwork in its proper place on a weekly basis Maintain and promote customer relations1.Minimize, through proficient customer relation skills, the number of complaints reaching the dealer.Reliable, punctual and dependable attendance Provide dependable service to our internal and external customers. Ensure team and/or department have proper coverage by reporting to work as scheduled. Maintain reliable, punctual and dependable attendance. Perform other tasks as requested1.This is not necessarily an exhaustive list of duties. As a team, we are sometimes required to assist in areas that fall outside our normal duties. While this description is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).
The Kuni Philosophy: “If you take care of the employees, they will take care of the customers and that will take care of the bottom line.”Our associates are an integral part in ensuring the Kuni Philosophy is upheld by striving to treat each employee with respect, integrity and honesty. Every day, we are inspired and challenged by the single standard that drives everything we do here at Kuni Automotive that is; we are Powered by Excellence.
Summary: The Cashier / Receptionist is responsible for greeting customers timely. S/he is also responsible for cash transactions between the customer and dealership. The Cashier / Receptionist has direct contact with the customer and his or her actions influence customer impressions. S/he is responsible for billing all service invoices (customer pay, internal, warranty and extended warranty) and ensuring that the accounting is complete and accurate.
Physical and Mental Requirements: The job requires an individual with good cash management skills, a strong ability with numbers and a pleasant personality in dealing with customers. In addition, the job requires the use of ten key, a computer, good typing skills, sitting for long periods of time, reaching/handling and frequently changing position. The Service Cashier must have good human relation skills, good communication skills and good judgment. (S)he is expected to maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management. (S)he must be able to work effectively and professionally under pressure with both team members and customers. Excellent attendance is a necessity for this position.