Essential Job Functions:
To do the job satisfactorily, the employee must fulfill the functions below.
Job Standards: The following indicators are Minimum Acceptable Standards for each of the essential job functions and must be attained and maintained for the employee to satisfactorily meet the requirements of the job.
Maintain knowledge of vehicle repair and maintenance procedures Acquire and maintain a thorough knowledge of the product, including how to repair and maintain the product. Acquire and maintain an in depth knowledge of specialized skills, as assigned. Continue to develop additional technical skills, as appropriate, to enable flexibility in work assignments. Be familiar with technical bulletins issued by the manufacturer and read 100% of those bulletins that apply to your own job assignments. Obtain manufacturer training and/or (ASE) certification as determined necessary by the Service Manager.
Perform assigned vehicle repairs and maintenance Maintain a clean, safe and well organized work area. Properly maintain tools and equipment when performing service work and follow correct safety practices. Perform assigned repairs to factory standards and dealership specifications. Obtain clearance from the Service Manager whenever work cannot be done according to standards or specifications. Obtain help from the other technicians for technical problems. Follow manufacturer and dealership repair procedures when performing any repairs. Organize work and work efficiently, especially when moving cars or obtaining parts. Save and tag warranty parts for storage. Give special attention to repair orders marked "Customer Waiting" and expedite such repairs.
Complete paperwork accurately, completely, timely and legibly Accurately identifies and list the conditions, cause and remedy (“CCR”) on the repair orders, using correct grammar and professional language. Properly complete flag tickets and charge correct amount according to department guidelines. Obtain and maintain necessary computer skills for completion of paperwork. Follow dealership procedures when obtaining parts.
Follow warranty procedures on warranty and good will repairs, including all necessary information requested. Completely fill out necessary parts paperwork, including the dealer number, the repair order number, the failed parts number and the full VIN number along with a brief description of the condition and cause related to the original part. Obtain all necessary initials or signatures from parts personnel and management. Write the failed part number on the repair order as part of the CCR. For customer pay repairs follow department pricing guidelines. Ensure that all paperwork is complete, accurate, legible and finished in a timely fashion.
Help ensure customer satisfaction Strive to complete all repairs correctly the first time, thereby avoiding comebacks. Repair work, done properly, helps ensure customer satisfaction and future business with the customer. Make every effort to repair the customers’ car on time. Test and check 100% of your repairs and road test all of the vehicles you repair for drive-ability problems. Clean up any grease, grime, dirt, solvents and the like that spill on the customers’ vehicles during the repair. Do not use the radio or touch any controls that are not part of repairs being performed. If you do, please reset them to their original positions. Never smoke, eat or drink in customers’ or the company’s vehicles.
For customer pay work, maintain the failed part until the Service Advisor has offered the part to the customer. Provide the part to the Service Advisor or dispose of as appropriate.
Communicate with department personnel Communicate with the Service Advisor when a job is started, interrupted or finished. Recommend needed repairs or maintenance on customer or company cars to assist the Service Advisor, when appropriate. Keep the Service Advisor informed of difficulties or delays and get assistance if needed. Notify Service Manager if tools need to be replaced or new tools are required.
Reliable, punctual and dependable attendance
PProvide dependable service to our internal and external customers. Ensure team and/or department have proper coverage by reporting to work as scheduled. Maintain reliable, punctual and dependable attendance.
Perform other tasks as directed 1. This is not necessarily an exhaustive list of duties. While the list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances so warrant (e.g., emergencies, changes in personnel, work load, and rushes).