Support Store Manager in the implementation of strategic initiatives and achievement of goals and objectives with a primary focus on 1 to 2 of the core accountabilities of Revenue Generation, Establishing Extraordinary Brand Selling & Service Culture, Operational Excellence, Product & Visual Merchandising and Management of Human Resources/Creating Team Success.
· Achieve/Exceed personal and store sales goals and performance metrics through the implementation of revenue building strategies.
· Coach and develop staff to exceed individual and store goals.
Establish Customer Centric Brand Experience Culture:
· Coach and develop staff to provide a world class shopping experience through the effective execution of Customer Centric Brand Experience Culture and Concierge Program by establishing a client base, staying connected to customer needs, anticipating customer changes, and meeting customer challenges.
· Support the Store Manager in the achievement of all financial and operational objectives with regards to expense control, Loss Prevention audits/checklists, and weekly reports.
· Monitor and maintain compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members
Product and Visual Merchandising:
· Partners with the Store Manager on the implementation of visual merchandising directives and maintains standards consistent with company brand strategies.
· Communicates with Store Manager and/or directly to Corporate partners regarding product mix, trends and needs
Management of Human Resources/Creating Team Success:
· Assists in the creation and maintenance of positive employee relations through building, developing and leading a quality store team.
· Partners with the Store Manager to ensure on-going specific and immediate coaching and feedback are provided to the staff.
· Assists with the delivery of all performance documentation in a timely manner, including coaching and conflict resolution.
· Assists Store Manager with recruitment, hiring, and on-boarding of all store positions.