External Job Description:
Night Team Lead
Emphasis in this position is on assisting in Grocery Department planning and execution. Primary challenge is in effective stock ordering, stock crew supervision and implementation of merchandising plans. Position assists Store Management in department planning and provides backup assistance in absence.
ESSENTIAL POSITION FUNCTIONS:
Assists customers throughout the store by escorting them to products they are looking for. Loading or unloading heavy items and assisting with products that are out of reach. Offering product and/or recipe suggestions and recommendations. Responding to customers’ questions and requests in a timely manner. Treating them as the most important people in the store. Organizes, directs and assists work of Grocery stock crew. Plans department priorities and objectives by shift with Store Director and communicates to department associates. Implements and maintains merchandising plans timely and consistently.
Ensures department conditions (product availability and placement, display to shelf stocking, facing, rotation, cleanliness and safety, pricing and signing are maintained properly. Directs associates to ensure completion of tasks and efficient labor use. Reviews production worksheets and maintains production graphs to ensure goals are met. Ensures readiness of department for daily sales. Orders aisle stock for Grocery Department. Ensures orders are placed in allotted time.
Maintains familiarity with movement of key items and ensures a minimum of over and under stock. Communicates with vendors effectively. Monitors and assists in receiving functions and backroom organization. Ensures correct piece counts and processing of invoices. Ensures receiving records and drop sheet book are properly maintained. Monitors organization of stored product to ensure efficient access and clear passageways. Ensures security procedures are followed. Assists customers and monitors to ensure proper service levels and courtesy from all associates.
Assists or delegates associates to assist customers with special orders, questions, price checks, and product exchanges. Monitors store conditions in the absence of Store Director. Ensures proper customer relations, service levels, store presentation and store security. Provides associate supervision and work direction as appropriate. Assists in managing department safety and sanitation programs. Ensures maintenance and sanitation standards, proper lifting and all related safety rules and procedures are followed. Conducts safety inspections and maintains checklist. Assists with department personnel functions. Assists with training and development of associates. Assists with performance reviews. Assists with corrective action administration. Communicates and works with management as appropriate to above functions.