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Requisition Number: 1371
Job Title: Regional Technical Service Representative
Area of Interest: Technical Services
City: Fredericksburg
State / Province: Virginia
Education/Certifications Requirements:

Computer Equipment and Software Requirements:
The position requires the ability to work with a personal computer in a Windows environment. Requires proficiency in Microsoft Office Suite software including Word, Excel, PowerPoint, Outlook and Access as well as using the Internet, if required.

Education and Experience Required:
Bachelor’s (B.A.) degree and/or equivalent from four-year College or University and two years experience or the equivalent of related experience or any equivalent combination of related training and experience. Experience in the Flooring, Adhesives, grouts industry is required.

Licensing or other Special Requirements:

Requires a valid drivers license and a good driving record

Employee must be able to travel extensively, typically 75% of the time.

Job Description:


Location: North Carolina

Experience in the Flooring, Adhesives, Grouts industry is required.

Purpose of the Position:

Responsible to provide technical assistance and training, product claim investigation and sales support in an assigned sales region as well as assist the Technical Services Department and R&D with various projects nationwide.

Essential Duties and Responsibilities:
Create/conduct training sessions; assist in specific product training on jobsites; create and conduct training seminars of product education to promote sales

Conduct architectural presentations; write technical correspondence / specifications and field technical inquires by phone

Visit large job-sites for the purpose of trouble shooting, recommendations, or training.

Analyze and process product claims. Submit job-site reports, pictures and videos to include the topics discussed, recommendations, and follow-up needed. 

Assist the Technical Services Department/R&D with field trials; perform competitive analysis and special projects.

Make technical recommendations and/or assist/write proprietary specifications.

Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations to maintain a current understanding of the industry and assess how MAPEI can stay ahead in the industry.

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