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Requisition Number: 10957
Job Title: Cisco Voice Engineer
Area of Interest: Technology
Department: IT Infrastructure Srvc Sup - 317
Location: Administrative Center
Position Type: Full Time
Job Description:  

This position is responsible for leading the planning, deployment and ongoing support of the Unified Communications environment of First Niagara.    The Engineer will utilize industry best practices to perform deployment of, preventative maintenance, routine repair and advanced configuration of the Cisco UC environment ensuring maximum uptime and system availability to the business


  • Overall responsibility for development/maintenance of the architecture/design and documentation for the voice environment.  Includes but not limited to dial plans, network designs, and testing plans.
  •  Implementation and on-going support the Unified Communications solution based on industry best practices
  • Overall responsibility for execution of updates to the call processing, voice mail and call center systems
  • Troubleshooting a converged VoIP network
  • Provide knowledge transfer and detailed design/operational documentation to teammates and customers and work with team members and vendors in collaborative fashion




Indicate how often this position is exposed to or working under the conditions listed below.

Mark the appropriate column below with an "X" (Choose one for each row).

Working Condition

Not Applicable

(less than 2 hours daily)

(2-6 hours daily)

Continuous (6-8 hours daily)





















Lifting  (specific max weight in pounds) ______















Computer and/or keyboard use





Other (describe)







For Required Travel, indicate the number of times required per month and the frequency of overnight and workday travel.



Times Per Month


During Workday

Required travel

Infrequent -project dependent








EEO/AA Minority/Female/Disability/Veteran

Technical/Functional Skills

  • In-depth understanding in design, implementation and support of Voice / UC and supporting network infrastructure
  • Advanced skills in support and diagnostic skills of Cisco Call Manager, Unity and UCCX
  • Strong knowledge of Cisco Call Manager (8.X or newer) series servers
  • Strong Cisco routing and switching/data networking skills including H323 / SIP
  • Experienced in SIP trunk deployment and support
  • CUCM integration with Jabber
  • Video Conferencing background including familiarity with Polycom products
  • Experience with VoIP, primarily SIP, session boarder controllers, routing, switching, networking, QOS, security, gateways, etc.
  • Experience with:
    Cisco Unified Contact Center Express
  • Cisco ARC Console


  • Possess strong diagnostic, creative thinking, problem solving and organizational skills
  • Exceptional work ethic and attention to detail
  • Ability to work independently with minimal supervision and exercise independent judgment in problem solving
  • Strong attention engineering and design skills
  • Ability to communicate clearly and concisely, both verbally and with written documentation
  • Understands and embraces ITIL Principles for Service Management.
  • Must have shift flexibility to adjust work hours as business conditions warrant including weekends

Typical Education/Experience/Certifications/Licenses (Indicate preferred or required):        


  • A minimum of 2 years of related IP telephony design and 5 years related implementation and support experience for mid and large enterprises is required.
  • Legacy PBX integration experience is strongly desired. Avaya and Mitel integration is preferred.
  • Certifications:
  • CISCO CCNP (voice) certification is a minimum. Cisco CCIE preferred.
  • ITIL V.3 Foundation certification
State: Pennsylvania
City: Harleysville
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