Caliber Collision Career Center
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Job Title: Customer Service Representative
Position Type: Full Time - Regular
Job Description: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions.
  • Greet all customers in a timely, friendly and professional manner
  • Answer all phone calls consistently and ensure all phone messages immediately communicated to the correct recipient
  • Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments and DRP logbooks
  • Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
  • Performs other administrative/clerical related duties as assigned
Requirements:
  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)
  • Satisfactory completion of a criminal background check
  • Must be able to sit for long periods of time and must be able to walk, stand, bend, stoop, kneel , push/pull, crouch, and reach frequently
  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals
  • Moderate noise levels in this working environment
  • Occasionally exposed to hot, cold, wet or humid conditions
  • Must be able to lift up to 15 pounds
   
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