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Requisition Number: 2295
Job Title: IT Service Desk Analyst
Area of Interest: Information Technology
City: Butler
State/Province: Pennsylvania
Positon Type: Full Time - Regular
Job Description:
Position Summary:

The service desk analyst provides customer service and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing over the phone and remote communication technologies to service the customer.
 
Responsibilities:

  • Provide Tier 1 service or phone support to IT users for basic software and Hardware of end-user computing and desktop-based LAN systems.
  • Troubleshoot problems to resolution or escalate to Tier 2 support when necessary.
  • Reset or configure network accounts access.
  • Document problems and resolutions within call tracking application and provide updates to the knowledge base where applicable.
  • Configure and install software for end-users' desktops and laptops.
  • Involved in the installation and rollout of new software packages; upgrades and new desktop hardware.
  • Process hardware and software requests by coordinating user setup, upgrades, and installations.
  • May perform end-user training as it regards assistance with supported applications.
  • All other projects and duties as assigned.

Requirements:
Qualifications:

  • Good problem solving and analytical skills
  • Effective written and verbal communication skills
  • Good organizational and time management skills
  • Good interpersonal skills
  • A strong self-starter
  • Minimum HS Diploma or equivalency diploma; some college and/or technical training preferred.
  • 1-3 years customer service experience with emphasis on hardware/software
 
Compensation & Benefits:  
  • Competitive hourly wage with free/discounted services
  • Opportunity for advancement
  • Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
  • Paid vacations, sick time & holidays
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