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Requisition Number: 2153
Job Title: Customer Service Representative
Area of Interest: Customer Service
City: Medina
State/Province: Ohio
Positon Type: Full Time - Regular
Job Description:
Position Summary:
The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations.  Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries.  Must complete applicable training and display strong organizational skills.  The ability to multi-task efficiently and effectively is of paramount importance.

  • Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities and product troubleshooting.
  • Respond to customer correspondence in appropriate time and manner.
  • Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
  • Help achieve company sales/upgrade goals by consulting with customers on available products and services.
  • Use provided training materials and job aids to quickly and accurately resolve customer issues.
  • Create and maintain customer files including confidential information.
  • Present a quality presentation of company products and services.
  • Assist in achieving all system, team, and individual customer service goals and standards.
  • Accept and process customer payments.
  • Create strong ties within the community by being involved in local organizations, fostering good will and expanding the image of the company. 
  • Assist with other assigned duties and administrative tasks.

Customer Service Qualifications:
  • 1-2 years of customer service experience preferred.
  • Excellent interpersonal and organizational skills with the ability to handle multiple conflicting priorities.
  • Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
  • Proven ability to develop through coaching and counseling.
  • Excellent written, oral, and interpersonal communications skills.
  • Regular, punctual, and consistent attendance.
  • High school diploma or equivalent; advanced degrees or certifications preferred.
  • Excellent PC and computer applications skills 

Compensation & Benefits:  
Competitive hourly wage with free/discounted services
Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
Paid vacations, sick time & holidays
Armstrong is an Equal Opportunity Employer.
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